Each piece of Sunwest Silver handmade jewelry is created with the intention of lasting a lifetime. If you find that you have a piece that needs repair or replacement due to a production defect within 90 the first 90 days of owning your item, we will repair or replace with the same product if it is available. If the same product is not available and the item cannot be repaired, an item of equal value will be offered to you or you can choose a merchandise credit.
Jewelry that is manufactured by Sunwest Silver Co (Made in USA!) also falls under a 90 day manufacturers defect policy, and we will repair or replace with the same product if available within the first 90 days.
If your 90 days have run out and you find you require a repair, please feel free to contact us and we will assess on an individual basis, providing you repairs at industry insider prices.
All handmade jewelry is inspected prior to sale or shipping. Our unique stones are often not replaceable, and should you break or damage a stone, we can offer to assist you with a comparable replacement at current market price.